ZŌN is made by a small independent team, and support is answered by the people who build the app. Write to support@intozon.app and tell us what happened. Including your iPhone model, your iOS version and a screenshot helps us help you faster.
My apps are still blocked
Open ZŌN and end the active session from the timer screen. If a focus schedule is running, its window keeps protecting your apps by design; you can pause or edit the rule from Home. Simply opening ZŌN releases any block that should not be there. If something ever stays stuck, tap a blocked app and use the options on the shield, then write to us.
Subscriptions and billing
Your subscription is billed by Apple. To manage or cancel it, open Settings, your name, Subscriptions on your iPhone and choose ZŌN, or use the manage link inside the app. Deleting the app, or deleting your ZŌN account, does not cancel the subscription; that only happens in your Apple subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.
Screen Time permission
ZŌN blocks apps through Apple's Screen Time system, so it needs your authorization. If blocking stopped working, check that Settings, Screen Time is on, then open ZŌN and it will ask again if needed. Which apps you block is chosen through Apple's private picker; ZŌN never sees the list.
Password and sign in
Forgot your password? Use Forgot your password? on the login screen and we will email you a reset link. The email comes from ZŌN and the link opens a ZŌN page where you choose a new password. If it does not arrive, check spam and make sure you typed the address you signed up with.
Deleting your account
You can delete your account any time from Settings, Delete account inside the app. It removes your profile, your stats and your leaderboard entry. Remember to cancel your Apple subscription too, the app reminds you on the way out. The details of what is deleted are in our Privacy Policy.
Privacy and data requests
For a copy of your data, a correction, or anything else about your information, write to support@intozon.app and we will respond within 30 days. The full picture is in the Privacy Policy and the Terms of Service.